Privacy Policy

1. Overview

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.purelycosme.com or make a purchase from us. Please read this policy carefully. By using the Site, you agree to the practices described below.

2. Data Controller & Contact

3. Information We Collect

We may collect the following categories of information:

• Contact & account information — name, email address, phone number, shipping and billing address, and account login details.
• Order information — items purchased, order value, payment confirmation, and order history. Payment card details are processed directly by our payment providers and are not stored on our servers.
• Device & usage information — IP address, browser type, pages viewed, and referring pages, collected automatically as you browse the Site.
• Communications — messages you send us via the contact form, email, or phone, including for customer support or returns requests.

4. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders, and communicate with you about them;
• Provide customer support, including order status, returns, and refund requests;
• Operate, maintain, and improve the Site and our product offering;
• Send marketing communications where you have opted in, and allow you to unsubscribe at any time;
• Detect, investigate, and prevent fraudulent transactions and other unlawful activity; and
• Comply with legal obligations.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, keep items in your cart, and understand how visitors use the Site so we can improve it. You can control cookies through your browser settings; disabling certain cookies may affect Site functionality.

6. Sharing & Disclosure of Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site, process payments, and fulfill and ship orders (including our fulfillment warehouse);
• Payment processors, who handle payment information directly and in accordance with their own privacy and security standards;
• Professional advisors and authorities, where required by law or to protect our legal rights; and
• A successor entity, in connection with a merger, acquisition, or sale of business assets.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, and reporting requirements, after which it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing or to receive a copy of your data in a portable format. To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable law.

9. Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children under 13 (or the relevant age of digital consent in your jurisdiction). If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information, including encrypted checkout. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. International Data Transfers

As MOB ADVERTISING LIMITED is based in Hong Kong and our fulfillment operations are based in the United States, your information may be transferred to, stored, and processed in jurisdictions other than your own. Where required, we take steps to ensure such transfers are subject to appropriate safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected] or +1 (925) 269-4998.