We are committed to protecting the privacy of our customers and website visitors. This privacy policy describes how we collect, use, and share information about you. This policy applies to the information we collect when you use www.purelycosme.com or interact with us. By using this website, you acknowledge that you have read the terms of this privacy policy.
Protect your personal information
We would never sell any customer information. We take reasonable steps to help protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. The website’s main purpose is not to collect users’ personal information and not to use users’ personal information or pictures for advertising without the user’s consent.
How we use your information
We limit the collection of personal information to information relevant to the purposes described below:
- To provide our services: for example, to set up and maintain your account, host your website, backup and restore your website, provide customer service, process payments, and orders, and verify user information.
- To ensure quality, maintain safety, and improve our services: for example, by providing automatic upgrades and new versions of our services. Or, for example, by monitoring and analyzing how users interact with our services so we can create new features that we think our users will enjoy and that will help them create and manage websites more efficiently or make our services easier to use.
- To protect our services, our users, and the public: for example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of PurelyCosme and others, which may result in us, for example, declining a transaction or terminating services.
- To fix problems with our services: for example, by monitoring, debugging, repairing, and preventing issues.
- To communicate with you: for example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on www.purelycosme.com; texting you to verify your payment; or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt-out, we’ll still send you important updates relating to your account.)
Providing us with your personal information is voluntary. However, if you do not provide some or all of the information we request, we may not be able to provide you with certain products, services, or information. All personal information we collect is necessary for legitimate business purposes or otherwise with your express consent, and you have the right to withdraw it at any time.
When you use this website
When you use this website to browse all the products, services, and information we provide, third parties and we use some cookies to make the website function correctly, collect useful information about visitors, and help improve your user experience.
When you purchase products or services from our website
When you purchase products or services from our website, we ask for your name, address, contact phone number, email address, and credit card information. We also collect information about the basis of your product or service preferences. We will use your information at the time of purchase to verify your credit card details, process your order and send you products or provide services. We will also email you a confirmation and receipt, and we may use your phone number to contact you about your purchase. Your information is stored on our website and our cloud servers and may be transferred and stored elsewhere. The payment details you provide will be encrypted using Secure Sockets Layer (SSL) technology and then submitted to us over the Internet. We do not retain or store your credit card information.
When opening an account
We collect your email address and name when you open an account. We will also collect information from your statement about shipping (including your contact information), your product or service preferences, reward points, out-of-stock and newsletter subscriptions, products or services on your wish list, past purchases, and customer information support requests. We use this information to improve your shopping and browsing experience, offer you incentives for shopping with us, or quickly find the data you choose to save or information about your past purchases. All other personal information in your account has been collected, used, or shared in other activities described in this privacy policy. For example, if you are logged into your account while shopping on this site, we will store information collected during your purchase in your account. This information will be collected and used as described in “when you purchase products or services from our website” above. It is the same as other activities on the website where we collect information. If you wish to permanently delete your account and all personal information contained in it or request correction of any inaccurate personal information about you, please email support@purelycosme.com.
Information we collect automatically
When you visit or use our website, we automatically collect and share certain information about you with us, including:
Log and clickstream information: we collect information about your use of our websites, such as the type of browser you use, the time of your visit, the pages viewed, your IP address, and the citations you visit from links on our website.
Transaction information: when you make a purchase or return, we collect information about the transaction, such as product details and the date and location of the purchase/return/exchange. We analyze this information to understand how you and others use our website. It helps us improve the services we provide and better understand the needs of our customers.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Storage of personal information
We use, process, and store personal information for the purposes described in this privacy policy or other purposes necessary to comply with applicable laws and internal company policies. We use secure methods to destroy personal information when it is no longer needed, including using reasonable technical and physical security measures to avoid unauthorized access or use of personal data after processing.
Your right to erasure
You may update, correct, delete, or deactivate your online account anytime or by contacting support@purelycosme.com.
Contact information
If you have any questions or comments about this Privacy Policy and our privacy practices, contact us at:
PurelyCosme
Unit A17 29/F. Legend Tower No.7 Shing Yip Street Kwun Tong Kowloon Hong Kong
support@purelycosme.com
+(1)(925) 269-4998
