At PurelyCosme, we value our customers and are committed to providing exceptional service. Whether you have questions about our products, need assistance with an order, or require support for a return or exchange, we're here to help!

Customer Service Contact Information:

  • Phone: +(1) 925-269-4998
  • Email: support@purelycosme.com
  • Address: Unit A17 29/F. Legend Tower No.7 Shing Yip Street Kwun Tong Kowloon Hong Kong

Operating Hours:
Our customer service team is available from Monday to Friday, 9:00 AM – 6:00 PM (HKT). We strive to respond to all inquiries within 24 business hours.

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