1. How can I track my order?

    • Please contact our customer service via phone or email with your order information after delivery.

  2. What if I don’t receive my products?

    • First, confirm whether your receiving information was filled in correctly:
      • If incorrect: You bear responsibility.
      • If correct but still undelivered more than 60 natural days post-shipping: You may choose either a refund or reshipment of products.

  3. How do I request a return?

    • For returns due to dissatisfaction:
      • Returns are accepted only on unused skincare/essential oil items in original packaging without a restocking fee—but customers bear the cost associated with returning item(s).
    • For returns due to defects/damage:
      • Email us at support@purelycosme.com and provide necessary proof (e.g., unpacking video/photos). Once confirmed, we will reship replacement items free of charge within 1–2 business days OR issue direct refunds accordingly.

  4. Can I cancel my order?

    • Cancellations can be made within the first 30 minutes after placing an order by contacting us immediately; beyond this period cancellations cannot be processed as the fulfillment process begins promptly thereafter!

  5. Who pays for shipping costs related to returns/exchanges?

    Customers bear the cost associated with returning item(s) unless it results in defect/damage upon arrival then covered PurelyCosme during resolution procedures ensuring satisfaction guaranteed every transaction conducted through the platform seamlessly as efficiently possible maintaining high standards of excellence expected clientele deserve appreciated ongoing basis always prioritizing needs foremost consideration mind throughout entire journey together here today tomorrow beyond!

  6. What is the main ingredient in the Dry Skin Moisturizer & Hydrating Body Massage Oil?

    The primary ingredient is light sesame oil, which provides essential hydration and a soothing fragrance.

  7. How should I use the Body Oil after a shower or bath?

    Smooth on a few drops of body oil onto damp skin and massage gently to help lock in moisture.